Talent Frequently Asked Questions
How do I apply to become a POURED Member?
We’re so glad you’re interested in becoming a POURED member! Here are your steps:
How soon will I know if I’ve been accepted?
You will know if you have been accepted to the POURED platform within 3 business days of submitting your video resume.
What should I do after I am accepted onto the POURED platform?
What will my About Me video consist of?
What should I do if I’m running late to a shift?
Immediately notify the store manager. Contact information will be included in your shift details in the app. If you will be more than a few minutes late, notify the POURED team as well so we may look into finding you a replacement. Remember, if you are late to a shift more than 3 times, your position on the POURED platform will be reviewed and possibly terminated.
What if I have to cancel a shift?
Will I be reimbursed for my cost to park during shifts?
What should I do when I arrive at a shift?
What will I be doing during my shifts?
Depending on the position, brand and store location, your shift duties could include a variety of tasks and may vary shift to shift.
What brands will I be working for?
POURED partners with a variety of luxury, contemprary fashion and beauty brands at many different store locations. With POURED, you may have the opportunity to work with brands like Theory, Maxfield, Alice & Olivia, Celine, Aquazzura, Zadig & Voltaire, Gucci and more!
Where in the world can I work for POURED?
How often will I work?
That is up to you! POURED is built for flexibility. Whether you want to to work 10 hours a week or 40 hours a week, is up to you. Additionally, if you want to work 10 hours next week and then 40 the next week, that is okay too!
How often will I be paid?
How do I set up Direct Deposit?
When you book your first shift, we will send you an email from Nitro Sign, this email includes a form to set up all your direct deposit, banking and tax details.
Does POURED withhold taxes
Is Poured insured?
Yes! We carry business insurance, a CGL policy coverage is placed through Admiral and backed by Admiral Insurance Company. The Occupational Accident portion of the policy will cover the Independent Contractors engaged on Poured assignments.
Are freelancers on the Poured platform insured?
Yes. All freelancers are insured. $0.40 cents is withheld from your hourly pay to cover your insurance. All workers are provided coverage under an occupational accident insurance policy. Although workers are free to obtain coverage on their own, the program we offer is provided through our broker, Build Bunker Insurance Services. – and backed by Crum & Forster Specialty Insurance Company.
What is occupational accident insurance?
Will I have to pay for insurance through POURED?
Technically no, .40 cents will be taken from your paycheck for each hour you worked. If you are not actively booking shifts, you will not be paying anything. Think of the .40 cents for each hour as an investment to be put towards the very rare chance that something should go wrong. But the way we see it, better to be safe!
How do I change my password?
Please do NOT create another account to try and change your password. This will delete your previous account. If you forgot your password, please email the POURED team, and we will reset it for you.
How do I login?
After you are accepted, we will give you a customized login and password, at which point you will be able to log in through the app.
How do I get the POURED App?
How do I clock-in/out?
How do I set my availability in the app?
What if I don’t have an iPhone or iPad?
As of now, the POURED app is only available to IOS users. An Android app will hopefully be available soon!
Brand Frequently Asked Questions
The POURED App is crashing. What should I do?
If the app crashes, please try to hard-close out of the application & open it again. If the problem persists, please email firstname.lastname@example.org and provide details.
How do I approve a shift in the app?
How can I contact the talent to ask questions?
You can contact and chat with our talent by clicking on their profile and pressing the “message” button. From there, you can access all of your conversations through the “Chat” tab. The talent will receive a notification when you send them a message, and will respond as soon as they can!
How do I know if the talent has accepted my shift request?
How can I book the same talent for every shift?
You can book talent individually from your Roster, instead of sending out to the whole Roster. This is best for when you want to send a shift to a specific person. In order to do this, go to your roster, click the checkmark on their profile picture, and then select confirm. From there you will enter in the details of the shift and submit the shift. The talent will have the opportunity to accept or decline your shift. For a video on how to send an individual booking to someone in your roster, see below.
What is the Roster used for?
How do I book talent for a shift?
Is there a fee for having the app on my phone?
There are no hidden fees or subscription charges for having a profile on the app. You will only be charged for the hours our talent is in your store, working to fulfill your business needs.
When does POURED charge brands?
There are no hidden fees or subscription charges for having a profile on the app. You will only be charged for the hours you book POURED talent. Invoices are sent once a week, every Monday, and are to be paid on Net 10 terms.
Do I have to enter in my billing information in order to book?
Yes, before you can book someone in the app, we will need your billing information. We accept credit cards and ACH payment. Be sure to add a credit card in the app, or if you did not set up ACH when you created your profile, reach out to email@example.com to request the billing form.
Is there a way to try out the POURED app?
How does a brand sign up?
If a freelancer calls out of their shift, how can I find a replacement?
If POURED talent calls out for their shift, the best way to refill this shift is by sending out a community booking, or if you have another talent you would like to book that is in your roster you can book from roster. A community booking (“How to” video below, minute 1:25) is a great way to quickly find a replacement. If you are experiencing trouble in finding a replacement, please contact your POURED brand manager for assistance with next steps.
If talent does not show up to my shift request what should I do?
First, be sure the talent accepted the shift request. You can check this by clicking on the “Bookings” tab in the app. Check to see whether they Confirmed the shift request, Denied the request, or if it is still Pending.
If the shift was confirmed and the talent did not show up to their shift please FIRST, send out a community booking (“How to” video below, minute 1:25) for the same day. You will need to adjust the time to give other talent time to respond. After sending out a community booking, please contact your POURED brand manager.
Can I interview talent prior to requesting them to work for me?
Yes. The best way to contact talent and set up an interview is by sending them a message through the app.
How are POURED Talent classified?
POURED talent are W2 employees and they will receive a W2 issued by POURED each year.
Do POURED talent undergo a background check?
POURED does not conduct background checks on our talent. Background checks are to the discretion of the brand and, if conducted, will be paid for by the brand.
I really like working with this talent and want to officially hire them. What steps do I need to take?
How do I access talent?
Can there be multiple users under one profile?
Yes! Each store will have one profile with the same login and password which can be shared among store managers. This profile is set up by a POURED member and then can be shared with other users at the store managers discretion. The one profile allows multiple managers to have visibility on the actions of the profile, communication with talent, and a calendar of booked talent.
Can I add additional stores to my POURED app profile?
If you manage multiple stores you will have the option to add multiple locations under your brand profile. You can add stores located in New York, LA, and Orange County to your profile. In order to do so, please email firstname.lastname@example.org & provide the address of the new store you would like to add.
I am locked out of the app, how can I get back in?
If you have been locked out of the app or have forgotten your password, please email email@example.com for a password reset. We will be sure to make this a top priority!
Can I hire candidates from the POURED app?
Absolutely. Many of the freelancers on the app are interested in being hired full time by a brand. We call this a conversion. A conversion allows a brand to hire POURED talent as one of their employees. After the conversion is complete, the individual is removed from the POURED platform and unable to be booked by other brands. The cost to convert a freelancer to your permanent employee is a one-time $3500 fee. A signed contract is required in order to complete the conversion process. Please contact firstname.lastname@example.org with any questions, or if you are interested in completing a conversion.