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Got Questions? We have answers! 

  • How do I apply to become a POURED Freelancer?
    We’re so glad you’re interested in becoming a POURED Freelancer! Here are your steps: 1. Download the POURED App here. 2. Apply as a freelancer 3. Complete your application, including a profile photo, resume, about me video and profile details. 4. If you are accepted we'll provide next steps for getting booked for your first shift! Please note our platform accepts less than 10% of applicants. Due to the increasing demand to join Poured you may be placed on a waitlist to onboard applicants.
  • How will I know if I’ve been accepted?
    If you are accepted onto the POURED platform, you will receive an email and text message notifying you.
  • The POURED App is crashing. What should I do?
    If the app crashes, please try to hard-close out of the application & open it again. If the problem persists, please email and provide details.
  • How do I change my password?
    If you forgot your password, select forgot password and a link to reset your password will be emailed to you. Please do NOT create another account to try and change your password. This will delete your previous account.
  • Will I be reimbursed for my cost to park during shifts?
    POURED does not provide reimbursement for parking costs incurred during a shift. Some brands may choose to validate parking but they are by no means obligated. All of the store locations have free or very cheap street parking options in the area that you may utilize. Avoid parking in the store parking garages as this will be quite expensive if the brand does not validate parking.
  • What should I do when I arrive at a shift?
    When you arrive for a shift, after you’ve clocked in, immediately approach the store manager. Ask the question, “What can I do to be the most helpful today?” This is a great way to meet the manager, break the ice and start your shift on the right foot! You can’t go wrong with that question!
  • What if I don’t have an iPhone or iPad?
    As of now, the POURED app is only available to IOS users. An Android app will hopefully be available soon!
  • How do I clock-in/out?
    1. Select “Bookings” from the bottom menu. You will now be able to see your current shift, brand, rate and location. In order to clock-in, you will need to tap the banner that says “Clock in/ Clock out” on the store image. 2. When you arrive at your shift/are physically in the store, tp to “clock-in” at the beginning of your shift. Once you do, you will see the time begin counting down to the end of your shift. You are not able to clock in more than 5 minutes early for your shift. 3. Once you've reached your scheduled shift end time, you will be prompted to clock out. Tap “clock-out.” 4. Record breaks (at the end of the shift when you clock out, you’ll be prompted to record if you took a 30 minute, 60 minute or no break. Please answer honestly.
  • What if I have to cancel a shift?
    Please do not accept a shift unless you are absolutely certain you can work. If for some reason you need to cancel a shift that you have already accepted and confirmed, we request that you do so at least 24 hours prior to the shift so that we can find you a replacement. If you do have to cancel, please contact the brand and the POURED team to let everyone know. You can then cancel your shift in the app. Please be aware that if you cancel a shift within less than 24 hours more than 3 times, your placement on the POURED platform will be reviewed and possibly terminated.
  • What should my About Me video consist of?
    In your video please refer to the following questions: Introduction: Hello, My Name is _______ 1. What is your greatest professional strength? 2. Why do you think you'll be an asset to the brands you work with? 3. What is your favorite thing about fashion, retail, or beauty? Required camera set-up: -Landscape/Horizontal shot -Centered -Well-lit location -Neutral background that is free of distractions -No selfies/no holding the camera We also require the following: -Professional Attire -Polished Appearance -Smile/pleasant greeting -1 Minute maximum for About Me Video
  • How often will I work?
    That is up to you! POURED is built for flexibility. Whether you want to to work 10 hours a week or 40 hours a week, is up to you.
  • Does POURED withhold taxes
    Yes. As a POURED employee you are a W2 employee and taxes are withheld from each paycheck. When you begin with POURED, you'll fill out a W4 form and at the end of the year, we'll send you a W2 form.
  • How often will I be paid?
    Freelancers are paid every other Friday through Direct Deposit (you will set this up as soon as you book your first shift.) The schedule is typically the 1st/3rd Friday of the month (although this can sometimes shift slightly in a 5 week month).
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