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Talent Frequently Asked Questions

App Features

The POURED App is crashing. What should I do?

If the app crashes, please try to hard-close out of the application & open it again. If the problem persists, please email ef@poured.app and provide details.



How do I approve a shift in the app?

See video on how to Approve Shifts below. To approve a shift, go to “Shift Approvals”, which can be found in the menu bar (top left of the screen). Once in Shift Approvals, you will see a red check mark for all the shifts you need to approve. Once you have approved them, they will turn green. If you see that the times are incorrect, please click on the question mark to edit the shift times.



How can I contact the talent to ask questions?

You can contact and chat with our talent by clicking on their profile and pressing the “message” button. From there, you can access all of your conversations through the “Chat” tab. The talent will receive a notification when you send them a message, and will respond as soon as they can!



How do I know if the talent has accepted my shift request?

Click on the “Bookings” section, this will display 3 tabs, “Denied”, “Pending”, and “Confirmed.” Pending shifts mean that either the talent needs to take action, or, in the case of community bookings, you need to take action and select your choice.



How can I book the same talent for every shift?

You can book talent individually from your Roster, instead of sending out to the whole Roster. This is best for when you want to send a shift to a specific person. In order to do this, go to your roster, click the checkmark on their profile picture, and then select confirm. From there you will enter in the details of the shift and submit the shift. The talent will have the opportunity to accept or decline your shift. For a video on how to send an individual booking to someone in your roster, see below.



What is the Roster used for?

For a video on how to build a roster, see below. Think of the Roster as your starting line up! Your Roster will contain your favorite talent to work with, making them easily accessible to send shifts and contact when needed. You can add and remove talent from your roster through clicking the heart on their profile picture. This will kick off a Roster Request notification to the talent in which they can accept or decline your roster invitation.



How do I book talent for a shift?

To watch a video on how to book talent, see below. While using the POURED app, you have three options for booking talent: Community booking, Roster Booking and Individual Booking. The best way is to create a roster of talent and send bookings to your roster. The fastest way is to send a community booking, this option let’s the community opt in to the shift & you get to choose which one you would like. Community Booking - Phase 1- Create Booking: Under the “Create” tab, start by selecting “community”. Next, select all the dates that you are needing talent to work. Then enter the shift times for each day, the position that you are wanting to fill, and how many positions are open for that shift. Next, please add any shift details that the talent should know to be prepared for their shift and submit the community booking. Phase 2 - Select your candidate. In Phase 1, you successfully entered your shift dates and details to the POURED talent community in your area. Each talent will get a notification about the shifts and they will express interest in the shift. Please allow a few moments for talent to express interest. To see the status of the shift, click on the “Bookings tab”, then click on the Community Booking under “Pending”. Here, you will see all the talent who are available and interested in the shifts you created. They will be officially scheduled once you have clicked on the green “Accept”. **If you do not click on “Accept”, then you have not scheduled any talent for your shift. Roster Booking - In order to send a roster booking, you first must create a roster. This can be done by selecting the heart button on the explore page. Once you have created a roster, go to the “Create” tab, and select “Roster”. Then, enter the shift times for each day, the position that you are wanting to fill, and how many positions are open for that shift and submit the shift. Once you have submitted, the positions will be filled by your roster on a first come, first serve basis. Individual Booking - You can also book talent individually from your Roster, instead of sending out to the whole Roster. This is best for when you want to send a shift to a specific person. In order to do this, simply go to your roster, click the checkmark on their profile picture, and then select confirm. From there, you will enter in the details of the shift and submit the shift.



Payment

Is there a fee for having the app on my phone?

There are no hidden fees or subscription charges for having a profile on the app. You will only be charged for the hours our talent is in your store, working to fulfill your business needs.



When does POURED charge brands?

There are no hidden fees or subscription charges for having a profile on the app. You will only be charged for the hours you book POURED talent. Invoices are sent once a week, every Monday, and are to be paid on Net 10 terms.



Frequently Asked

Do I have to enter in my billing information in order to book?

Yes, before you can book someone in the app, we will need your billing information. We accept credit cards and ACH payment. Be sure to add a credit card in the app, or if you did not set up ACH when you created your profile, reach out to ef@poured.app to request the billing form.



Is there a way to try out the POURED app?

The app is free to use, you are only charged for the shifts you book. So, you can set up a profile, browse candidates, and get a feel for how the app works without paying anything.



How does a brand sign up?

We’re so glad you’re interested in booking POURED Talent! Here are your first steps: 1. Download the POURED App. 2. Be sure to sign up as a brand and provide all the information required. 3. Once you have completed the sign up process, one of our team members will review and approve your profile. 4. Once approved, we’ll send you login credentials and the resources needed to book talent quickly and efficiently. 5. Start booking shifts!



Talent

If a freelancer calls out of their shift, how can I find a replacement?

If POURED talent calls out for their shift, the best way to refill this shift is by sending out a community booking, or if you have another talent you would like to book that is in your roster you can book from roster. A community booking (“How to” video below, minute 1:25) is a great way to quickly find a replacement. If you are experiencing trouble in finding a replacement, please contact your POURED brand manager for assistance with next steps.



If talent does not show up to my shift request what should I do?

First, be sure the talent accepted the shift request. You can check this by clicking on the “Bookings” tab in the app. Check to see whether they Confirmed the shift request, Denied the request, or if it is still Pending.

If the shift was confirmed and the talent did not show up to their shift please FIRST, send out a community booking (“How to” video below, minute 1:25) for the same day. You will need to adjust the time to give other talent time to respond. After sending out a community booking, please contact your POURED brand manager.



Can I interview talent prior to requesting them to work for me?

Yes. The best way to contact talent and set up an interview is by sending them a message through the app.



How are POURED Talent classified?

POURED talent are W2 employees and they will receive a W2 issued by POURED each year.



Do POURED talent undergo a background check?

POURED does not conduct background checks on our talent. Background checks are to the discretion of the brand and, if conducted, will be paid for by the brand.



I really like working with this talent and want to officially hire them. What steps do I need to take?

We are so happy to hear that you love our talent as much as we do! Although we are sad to see them leave our platform, we are excited for the opportunity they will have to expand your business! Here are the next steps: 1. Please contact ab@poured.app and communicate your interest in converting our talent. 2. After a member of our team has discussed the conversion process with you, they will reach out to the talent to confirm the mutual interest in being converted. 3. A contract will then be sent to be signed by the hiring brand and the POURED Director of Business. 4. A conversion date will be discussed as to when the POURED talent becomes an official employee of the brand. On this date, per the contract, a one time conversion fee of $3500 will be paid to POURED by the hiring brand.



General

How do I access talent?

1. Download the POURED App here. 2. Be sure to sign up as a brand and provide all the information required. 3. Once you have completed the sign up process, one of our team members will review your profile and approve your sign up. 4. Once approved, we’ll send you login credentials and the resources needed to use our app like a pro! 5. Start booking shifts!



Can there be multiple users under one profile?

Yes! Each store will have one profile with the same login and password which can be shared among store managers. This profile is set up by a POURED member and then can be shared with other users at the store managers discretion. The one profile allows multiple managers to have visibility on the actions of the profile, communication with talent, and a calendar of booked talent.



Can I add additional stores to my POURED app profile?

If you manage multiple stores you will have the option to add multiple locations under your brand profile. You can add stores located in New York, LA, and Orange County to your profile. In order to do so, please email ab@poured.app & provide the address of the new store you would like to add.



I am locked out of the app, how can I get back in?

If you have been locked out of the app or have forgotten your password, please email ab@poured.app for a password reset. We will be sure to make this a top priority!



Can I hire candidates from the POURED app?

Absolutely. Many of the freelancers on the app are interested in being hired full time by a brand. We call this a conversion. A conversion allows a brand to hire POURED talent as one of their employees. After the conversion is complete, the individual is removed from the POURED platform and unable to be booked by other brands. The cost to convert a freelancer to your permanent employee is a one-time $3500 fee. A signed contract is required in order to complete the conversion process. Please contact ab@poured.app with any questions, or if you are interested in completing a conversion.



Brand Frequently Asked Questions

App Features

The POURED App is crashing. What should I do?

If the app crashes, please try to hard-close out of the application & open it again. If the problem persists, please email ef@poured.app and provide details.



How do I approve a shift in the app?

See video on how to Approve Shifts below. To approve a shift, go to “Shift Approvals”, which can be found in the menu bar (top left of the screen). Once in Shift Approvals, you will see a red check mark for all the shifts you need to approve. Once you have approved them, they will turn green. If you see that the times are incorrect, please click on the question mark to edit the shift times.



How can I contact the talent to ask questions?

You can contact and chat with our talent by clicking on their profile and pressing the “message” button. From there, you can access all of your conversations through the “Chat” tab. The talent will receive a notification when you send them a message, and will respond as soon as they can!



How do I know if the talent has accepted my shift request?

Click on the “Bookings” section, this will display 3 tabs, “Denied”, “Pending”, and “Confirmed.” Pending shifts mean that either the talent needs to take action, or, in the case of community bookings, you need to take action and select your choice.



How can I book the same talent for every shift?

You can book talent individually from your Roster, instead of sending out to the whole Roster. This is best for when you want to send a shift to a specific person. In order to do this, go to your roster, click the checkmark on their profile picture, and then select confirm. From there you will enter in the details of the shift and submit the shift. The talent will have the opportunity to accept or decline your shift. For a video on how to send an individual booking to someone in your roster, see below.



What is the Roster used for?

For a video on how to build a roster, see below. Think of the Roster as your starting line up! Your Roster will contain your favorite talent to work with, making them easily accessible to send shifts and contact when needed. You can add and remove talent from your roster through clicking the heart on their profile picture. This will kick off a Roster Request notification to the talent in which they can accept or decline your roster invitation.



How do I book talent for a shift?

To watch a video on how to book talent, see below. While using the POURED app, you have three options for booking talent: Community booking, Roster Booking and Individual Booking. The best way is to create a roster of talent and send bookings to your roster. The fastest way is to send a community booking, this option let’s the community opt in to the shift & you get to choose which one you would like. Community Booking - Phase 1- Create Booking: Under the “Create” tab, start by selecting “community”. Next, select all the dates that you are needing talent to work. Then enter the shift times for each day, the position that you are wanting to fill, and how many positions are open for that shift. Next, please add any shift details that the talent should know to be prepared for their shift and submit the community booking. Phase 2 - Select your candidate. In Phase 1, you successfully entered your shift dates and details to the POURED talent community in your area. Each talent will get a notification about the shifts and they will express interest in the shift. Please allow a few moments for talent to express interest. To see the status of the shift, click on the “Bookings tab”, then click on the Community Booking under “Pending”. Here, you will see all the talent who are available and interested in the shifts you created. They will be officially scheduled once you have clicked on the green “Accept”. **If you do not click on “Accept”, then you have not scheduled any talent for your shift. Roster Booking - In order to send a roster booking, you first must create a roster. This can be done by selecting the heart button on the explore page. Once you have created a roster, go to the “Create” tab, and select “Roster”. Then, enter the shift times for each day, the position that you are wanting to fill, and how many positions are open for that shift and submit the shift. Once you have submitted, the positions will be filled by your roster on a first come, first serve basis. Individual Booking - You can also book talent individually from your Roster, instead of sending out to the whole Roster. This is best for when you want to send a shift to a specific person. In order to do this, simply go to your roster, click the checkmark on their profile picture, and then select confirm. From there, you will enter in the details of the shift and submit the shift.



Payment

Is there a fee for having the app on my phone?

There are no hidden fees or subscription charges for having a profile on the app. You will only be charged for the hours our talent is in your store, working to fulfill your business needs.



When does POURED charge brands?

There are no hidden fees or subscription charges for having a profile on the app. You will only be charged for the hours you book POURED talent. Invoices are sent once a week, every Monday, and are to be paid on Net 10 terms.



Frequently Asked

Do I have to enter in my billing information in order to book?

Yes, before you can book someone in the app, we will need your billing information. We accept credit cards and ACH payment. Be sure to add a credit card in the app, or if you did not set up ACH when you created your profile, reach out to ef@poured.app to request the billing form.



Is there a way to try out the POURED app?

The app is free to use, you are only charged for the shifts you book. So, you can set up a profile, browse candidates, and get a feel for how the app works without paying anything.



How does a brand sign up?

We’re so glad you’re interested in booking POURED Talent! Here are your first steps: 1. Download the POURED App. 2. Be sure to sign up as a brand and provide all the information required. 3. Once you have completed the sign up process, one of our team members will review and approve your profile. 4. Once approved, we’ll send you login credentials and the resources needed to book talent quickly and efficiently. 5. Start booking shifts!



Talent

If a freelancer calls out of their shift, how can I find a replacement?

If POURED talent calls out for their shift, the best way to refill this shift is by sending out a community booking, or if you have another talent you would like to book that is in your roster you can book from roster. A community booking (“How to” video below, minute 1:25) is a great way to quickly find a replacement. If you are experiencing trouble in finding a replacement, please contact your POURED brand manager for assistance with next steps.



If talent does not show up to my shift request what should I do?

First, be sure the talent accepted the shift request. You can check this by clicking on the “Bookings” tab in the app. Check to see whether they Confirmed the shift request, Denied the request, or if it is still Pending.

If the shift was confirmed and the talent did not show up to their shift please FIRST, send out a community booking (“How to” video below, minute 1:25) for the same day. You will need to adjust the time to give other talent time to respond. After sending out a community booking, please contact your POURED brand manager.



Can I interview talent prior to requesting them to work for me?

Yes. The best way to contact talent and set up an interview is by sending them a message through the app.



How are POURED Talent classified?

POURED talent are W2 employees and they will receive a W2 issued by POURED each year.



Do POURED talent undergo a background check?

POURED does not conduct background checks on our talent. Background checks are to the discretion of the brand and, if conducted, will be paid for by the brand.



I really like working with this talent and want to officially hire them. What steps do I need to take?

We are so happy to hear that you love our talent as much as we do! Although we are sad to see them leave our platform, we are excited for the opportunity they will have to expand your business! Here are the next steps: 1. Please contact ab@poured.app and communicate your interest in converting our talent. 2. After a member of our team has discussed the conversion process with you, they will reach out to the talent to confirm the mutual interest in being converted. 3. A contract will then be sent to be signed by the hiring brand and the POURED Director of Business. 4. A conversion date will be discussed as to when the POURED talent becomes an official employee of the brand. On this date, per the contract, a one time conversion fee of $3500 will be paid to POURED by the hiring brand.



General

How do I access talent?

1. Download the POURED App here. 2. Be sure to sign up as a brand and provide all the information required. 3. Once you have completed the sign up process, one of our team members will review your profile and approve your sign up. 4. Once approved, we’ll send you login credentials and the resources needed to use our app like a pro! 5. Start booking shifts!



Can there be multiple users under one profile?

Yes! Each store will have one profile with the same login and password which can be shared among store managers. This profile is set up by a POURED member and then can be shared with other users at the store managers discretion. The one profile allows multiple managers to have visibility on the actions of the profile, communication with talent, and a calendar of booked talent.



Can I add additional stores to my POURED app profile?

If you manage multiple stores you will have the option to add multiple locations under your brand profile. You can add stores located in New York, LA, and Orange County to your profile. In order to do so, please email ab@poured.app & provide the address of the new store you would like to add.



I am locked out of the app, how can I get back in?

If you have been locked out of the app or have forgotten your password, please email ab@poured.app for a password reset. We will be sure to make this a top priority!



Can I hire candidates from the POURED app?

Absolutely. Many of the freelancers on the app are interested in being hired full time by a brand. We call this a conversion. A conversion allows a brand to hire POURED talent as one of their employees. After the conversion is complete, the individual is removed from the POURED platform and unable to be booked by other brands. The cost to convert a freelancer to your permanent employee is a one-time $3500 fee. A signed contract is required in order to complete the conversion process. Please contact ab@poured.app with any questions, or if you are interested in completing a conversion.



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