SUPPORT

Got Questions? We have answers! 

Talent Frequently Asked Questions

Application Process

How do I apply to become a POURED Member?


We’re so glad you’re interested in becoming a POURED member! Here are your steps: 1. Download the POURED App here. 2. Register as a freelancer 3. Complete your application this includes a profile photo, resume, about me video and profile details. 4. Send your resume to js@poured.app 4. If you are accepted we’ll send you login credentials and details for how to create an app profile. Start booking shifts with brands!




How soon will I know if I’ve been accepted?


You will know if you have been accepted to the POURED platform within 3 business days of submitting your video resume.





Your Profile

What should I do after I am accepted onto the POURED platform?


In order to get you connected with brands ASAP, your next step is to complete your app profile. Instructions for this can be found below. Additionally, your acceptance email will include full instructions for this. You will need to submit your headshot, submit your AboutMe video, upload a resume, and fill out this form. Once all of these materials have been submitted, you will be notified via email by the POURED team that your profile is now live, and you are ready to be booked for shifts!




What will my About Me video consist of?


In your video please refer to the following questions: Introduction: Hello, My Name is _______ 1. What is your greatest professional strength? 2. Why do you think you'll be an asset to the brands you work with? 3. What is your favorite thing about fashion, retail, or beauty? Required camera set-up: -Landscape/Horizontal shot -Centered -Well-lit location -Neutral background that is free of distractions -No selfies/no holding the camera We also require the following: -Professional Attire -Polished Appearance -Smile/pleasant greeting -1 Minute maximum for About Me Video





Shifts

What should I do if I’m running late to a shift?


Immediately notify the store manager. Contact information will be included in your shift details in the app. If you will be more than a few minutes late, notify the POURED team as well so we may look into finding you a replacement. Remember, if you are late to a shift more than 3 times, your position on the POURED platform will be reviewed and possibly terminated.




What if I have to cancel a shift?


Please do not accept a shift unless you are absolutely certain you can work. If for some reason you need to cancel a shift that you have already accepted and confirmed, we request that you do so at least 24 hours prior to the shift so that we can find you a replacement. If you do have to cancel, please contact the brand and the POURED team to let everyone know. You can then cancel your shift in the app. Please be aware that if you cancel a shift within less than 24 hours more than 3 times, your placement on the POURED platform will be reviewed and possibly terminated.




Will I be reimbursed for my cost to park during shifts?


POURED does not provide reimbursement for parking costs incurred during a shift. Some brands may choose to validate parking but they are by no means obligated. All of the store locations have free or very cheap street parking options in the area that you may utilize. Avoid parking in the store parking garages as this will be quite expensive if the brand does not validate parking.




What should I do when I arrive at a shift?


When you arrive for a shift, after you’ve clocked in, immediately approach the store manager. Ask the question, “What can I do to be the most helpful today?” This is a great way to meet the manager, break the ice and start your shift on the right foot! You can’t go wrong with that question!




What will I be doing during my shifts?


Depending on the position, brand and store location, your shift duties could include a variety of tasks and may vary shift to shift.




What brands will I be working for?


POURED partners with a variety of luxury, contemprary fashion and beauty brands at many different store locations. With POURED, you may have the opportunity to work with brands like Theory, Maxfield, Alice & Olivia, Celine, Aquazzura, Zadig & Voltaire, Gucci and more!




Where in the world can I work for POURED?


We work in Los Angeles, Orange County, and New York, but are expanding to more cities all the time!




How often will I work?


That is up to you! POURED is built for flexibility. Whether you want to to work 10 hours a week or 40 hours a week, is up to you. Additionally, if you want to work 10 hours next week and then 40 the next week, that is okay too!





Payment

How often will I be paid?


Freelancers are paid every other Friday through Direct Deposit (you will set this up as soon as you book your first shift.) The schedule is typically the 1st/3rd Friday of the month (although this can sometimes shift slightly in a 5 week month).




How do I set up Direct Deposit?


When you book your first shift, we will send you an email from Nitro Sign, this email includes a form to set up all your direct deposit, banking and tax details.




Does POURED withhold taxes


Yes. As a POURED employee you are a W2 employee and taxes are withheld from each paycheck. When you begin with POURED, you'll fill out a W4 form and at the end of the year, we'll send you a W2 form.




Is Poured insured?


Yes! We carry business insurance, a CGL policy coverage is placed through Admiral and backed by Admiral Insurance Company. The Occupational Accident portion of the policy will cover the Independent Contractors engaged on Poured assignments.




Are freelancers on the Poured platform insured?


Yes. All freelancers are insured. $0.40 cents is withheld from your hourly pay to cover your insurance. All workers are provided coverage under an occupational accident insurance policy. Although workers are free to obtain coverage on their own, the program we offer is provided through our broker, Build Bunker Insurance Services. – and backed by Crum & Forster Specialty Insurance Company.




What is occupational accident insurance?


OAI is insurance coverage that is designed specifically for Independent Contractors. It’s been used for decades to cover truckers and couriers, who are some of the first owner/operator independent contractors in the US. It’s also been used to cover independent contractors and freelancers in the movie and entertainment industry. In certain cases those clients required that independent contractors carry that type of policy. Coverage is provided for work related accidents, loss of wages, death, and medical expenses.




Will I have to pay for insurance through POURED?


Technically no, .40 cents will be taken from your paycheck for each hour you worked. If you are not actively booking shifts, you will not be paying anything. Think of the .40 cents for each hour as an investment to be put towards the very rare chance that something should go wrong. But the way we see it, better to be safe!





App Function

How do I change my password?


Please do NOT create another account to try and change your password. This will delete your previous account. If you forgot your password, please email the POURED team, and we will reset it for you.




How do I login?


After you are accepted, we will give you a customized login and password, at which point you will be able to log in through the app.




How do I get the POURED App?


Search POURED Retail On Demand in the app store. *Please note: the POURED app is currently only available for IOS users. Android app is coming soon!




How do I clock-in/out?


1. Select “Bookings” from the bottom menu. You will now be able to see your current shift, brand, rate and location. In order to clock-in, you will need to click the banner that says “Clock in/ Clock out” on the store image. 2. When you arrive at your shift/are physically in the store, click to “clock-in” at the beginning of your shift. Once you do, you will see the time begin counting down to the end of your shift. You are not able to clock in more than 5 minutes early for your shift. 3. Once your shift has ended and the time is down to 0:00, you will be prompted to clock out. Click “clock-out.” 4. Record breaks (at the end of the shift when you clock out, you’ll be prompted to record if you took a 30 minute, 60 minute or no break. Please answer honestly.




How do I set my availability in the app?


Click the “More” tab on the bottom right of your screen in the app. Then click “Unavailability.” Please mark the days of the week in black that you will NOT be able to work. All days left unmarked (in white) will be considered days that you are available. You do not need to update this every week. Please only update if there is a change in your schedule.




What if I don’t have an iPhone or iPad?


As of now, the POURED app is only available to IOS users. An Android app will hopefully be available soon!





Brand Frequently Asked Questions

Application Process

How do I apply to become a POURED Member?


We’re so glad you’re interested in becoming a POURED member! Here are your steps: 1. Download the POURED App here. 2. Register as a freelancer 3. Complete your application this includes a profile photo, resume, about me video and profile details. 4. Send your resume to js@poured.app 4. If you are accepted we’ll send you login credentials and details for how to create an app profile. Start booking shifts with brands!




How soon will I know if I’ve been accepted?


You will know if you have been accepted to the POURED platform within 3 business days of submitting your video resume.





Your Profile

What should I do after I am accepted onto the POURED platform?


In order to get you connected with brands ASAP, your next step is to complete your app profile. Instructions for this can be found below. Additionally, your acceptance email will include full instructions for this. You will need to submit your headshot, submit your AboutMe video, upload a resume, and fill out this form. Once all of these materials have been submitted, you will be notified via email by the POURED team that your profile is now live, and you are ready to be booked for shifts!




What will my About Me video consist of?


In your video please refer to the following questions: Introduction: Hello, My Name is _______ 1. What is your greatest professional strength? 2. Why do you think you'll be an asset to the brands you work with? 3. What is your favorite thing about fashion, retail, or beauty? Required camera set-up: -Landscape/Horizontal shot -Centered -Well-lit location -Neutral background that is free of distractions -No selfies/no holding the camera We also require the following: -Professional Attire -Polished Appearance -Smile/pleasant greeting -1 Minute maximum for About Me Video





Shifts

What should I do if I’m running late to a shift?


Immediately notify the store manager. Contact information will be included in your shift details in the app. If you will be more than a few minutes late, notify the POURED team as well so we may look into finding you a replacement. Remember, if you are late to a shift more than 3 times, your position on the POURED platform will be reviewed and possibly terminated.




What if I have to cancel a shift?


Please do not accept a shift unless you are absolutely certain you can work. If for some reason you need to cancel a shift that you have already accepted and confirmed, we request that you do so at least 24 hours prior to the shift so that we can find you a replacement. If you do have to cancel, please contact the brand and the POURED team to let everyone know. You can then cancel your shift in the app. Please be aware that if you cancel a shift within less than 24 hours more than 3 times, your placement on the POURED platform will be reviewed and possibly terminated.




Will I be reimbursed for my cost to park during shifts?


POURED does not provide reimbursement for parking costs incurred during a shift. Some brands may choose to validate parking but they are by no means obligated. All of the store locations have free or very cheap street parking options in the area that you may utilize. Avoid parking in the store parking garages as this will be quite expensive if the brand does not validate parking.




What should I do when I arrive at a shift?


When you arrive for a shift, after you’ve clocked in, immediately approach the store manager. Ask the question, “What can I do to be the most helpful today?” This is a great way to meet the manager, break the ice and start your shift on the right foot! You can’t go wrong with that question!




What will I be doing during my shifts?


Depending on the position, brand and store location, your shift duties could include a variety of tasks and may vary shift to shift.




What brands will I be working for?


POURED partners with a variety of luxury, contemprary fashion and beauty brands at many different store locations. With POURED, you may have the opportunity to work with brands like Theory, Maxfield, Alice & Olivia, Celine, Aquazzura, Zadig & Voltaire, Gucci and more!




Where in the world can I work for POURED?


We work in Los Angeles, Orange County, and New York, but are expanding to more cities all the time!




How often will I work?


That is up to you! POURED is built for flexibility. Whether you want to to work 10 hours a week or 40 hours a week, is up to you. Additionally, if you want to work 10 hours next week and then 40 the next week, that is okay too!





Payment

How often will I be paid?


Freelancers are paid every other Friday through Direct Deposit (you will set this up as soon as you book your first shift.) The schedule is typically the 1st/3rd Friday of the month (although this can sometimes shift slightly in a 5 week month).




How do I set up Direct Deposit?


When you book your first shift, we will send you an email from Nitro Sign, this email includes a form to set up all your direct deposit, banking and tax details.




Does POURED withhold taxes


Yes. As a POURED employee you are a W2 employee and taxes are withheld from each paycheck. When you begin with POURED, you'll fill out a W4 form and at the end of the year, we'll send you a W2 form.




Is Poured insured?


Yes! We carry business insurance, a CGL policy coverage is placed through Admiral and backed by Admiral Insurance Company. The Occupational Accident portion of the policy will cover the Independent Contractors engaged on Poured assignments.




Are freelancers on the Poured platform insured?


Yes. All freelancers are insured. $0.40 cents is withheld from your hourly pay to cover your insurance. All workers are provided coverage under an occupational accident insurance policy. Although workers are free to obtain coverage on their own, the program we offer is provided through our broker, Build Bunker Insurance Services. – and backed by Crum & Forster Specialty Insurance Company.




What is occupational accident insurance?


OAI is insurance coverage that is designed specifically for Independent Contractors. It’s been used for decades to cover truckers and couriers, who are some of the first owner/operator independent contractors in the US. It’s also been used to cover independent contractors and freelancers in the movie and entertainment industry. In certain cases those clients required that independent contractors carry that type of policy. Coverage is provided for work related accidents, loss of wages, death, and medical expenses.




Will I have to pay for insurance through POURED?


Technically no, .40 cents will be taken from your paycheck for each hour you worked. If you are not actively booking shifts, you will not be paying anything. Think of the .40 cents for each hour as an investment to be put towards the very rare chance that something should go wrong. But the way we see it, better to be safe!





App Function

How do I change my password?


Please do NOT create another account to try and change your password. This will delete your previous account. If you forgot your password, please email the POURED team, and we will reset it for you.




How do I login?


After you are accepted, we will give you a customized login and password, at which point you will be able to log in through the app.




How do I get the POURED App?


Search POURED Retail On Demand in the app store. *Please note: the POURED app is currently only available for IOS users. Android app is coming soon!




How do I clock-in/out?


1. Select “Bookings” from the bottom menu. You will now be able to see your current shift, brand, rate and location. In order to clock-in, you will need to click the banner that says “Clock in/ Clock out” on the store image. 2. When you arrive at your shift/are physically in the store, click to “clock-in” at the beginning of your shift. Once you do, you will see the time begin counting down to the end of your shift. You are not able to clock in more than 5 minutes early for your shift. 3. Once your shift has ended and the time is down to 0:00, you will be prompted to clock out. Click “clock-out.” 4. Record breaks (at the end of the shift when you clock out, you’ll be prompted to record if you took a 30 minute, 60 minute or no break. Please answer honestly.




How do I set my availability in the app?


Click the “More” tab on the bottom right of your screen in the app. Then click “Unavailability.” Please mark the days of the week in black that you will NOT be able to work. All days left unmarked (in white) will be considered days that you are available. You do not need to update this every week. Please only update if there is a change in your schedule.




What if I don’t have an iPhone or iPad?


As of now, the POURED app is only available to IOS users. An Android app will hopefully be available soon!





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